Refund policy

All sales are final
Every piece in my shop is one of a kind, sewn by hand from vintage and new textiles. Because of that, all sales are final. I don't accept returns or exchanges.

Vintage character is not a defect
Many pieces are made from quilts and textiles that have already lived a full life. Faint stains, small mends, fading and soft wear are part of each piece's story, and they aren't grounds for a refund. Please read each listing and look closely at every photo before you buy. If you have a question about size, fit or condition, email me first. I'm happy to send more photos or measurements.

Colors may vary
I do my best to photograph every piece so its true colors show. Even so, colors can look slightly different on every phone and computer screen, and lighting can affect how a fabric appears. Small differences in color or shade between the photos and the piece in person are normal, and they aren't grounds for a return or refund.

If something goes wrong
If your order arrives damaged in shipping, or is significantly different from its listing, email me within 7 days of delivery with your order number and photos. I'll make it right with a repair or a refund, including shipping.

Lost packages
Every order ships with tracking. If tracking shows your package was delivered but you can't find it, please check with neighbors and your local post office first. Then email me, and I'll help you file a claim with the carrier.

Canceling an order
Because every piece is one of a kind, please be sure before you check out. If you need to cancel, email me right away. I can cancel and refund an order only if it hasn't shipped yet.

Custom orders
Custom pieces made from your own textile are final sale and can't be canceled or refunded once work has begun.

Questions
Email krissynoelstudio@gmail.com. I read every message and reply within two business days.